Associate Customer Experience Engineer

Role Overview

An Associate Customer Experience Engineer owns customer issues end-to-end, keeps unnecessary escalations to a minimum, and ensures every interaction reflects a high standard of customer experience.

What You Will Do

Troubleshoot JDBC-based sources and integrations, partner with Product and Engineering, build technical depth, and follow support workflows.

Why It Might Be a Fit

The role calls for building solid technical depth, using AI and automation, and adding to the team’s shared knowledge to resolve issues faster and more consistently.

Requirements

• Solid grasp of cloud technologies and core database concepts
• Hands-on experience troubleshooting databases, applications, or integrations
• Strong command of SQL
• Familiarity with data warehousing, ETL, REST APIs, and webhooks
• Working knowledge of Java or another object-oriented programming language
• Sharp troubleshooting, debugging, research, and problem-solving abilities
• Background in technical product support, including email-based support
• Able to write and maintain clear technical documentation such as KBs and SOPs
• Strong written and verbal communication with a sharp eye for detail
• Genuinely curious and customer-first, with the ability to break down and synthesize technical information effectively

Tagged as: SQL