Senior Customer Experience Engineer

Role Overview

The Senior Customer Experience Engineer takes ownership of complex, ambiguous, and high-impact customer issues, leading technical investigations through to resolution while keeping customers clearly informed throughout.

What You Will Do

Own complex, ambiguous, and high-impact customer issues from investigation through resolution, with clear and proactive customer communication throughout. Act as the technical escalation point for L1 and Associate CXEs, offering troubleshooting guidance and helping the team avoid unnecessary Engineering escalations.

Why It Might Be a Fit

This role requires strong customer communication skills, ability to explain complex technical issues clearly, and experience producing technical documentation and enabling other technical team members.

Requirements

• Strong grasp of cloud technologies, databases, and integrations, with hands-on experience troubleshooting applications end-to-end.
• Strong SQL skills and hands-on debugging experience across databases, applications, and integrations.
• Solid knowledge of JDBC-based integrations and the connectivity concepts behind them.
• Working knowledge of data warehousing, ETL, REST APIs, webhooks, and distributed systems fundamentals.
• Familiarity with Java or another object-oriented programming language.
• Excellent troubleshooting, debugging, research, and problem-solving abilities.
• Solid track record in technical product support, including email-based support operations.
• Experience producing technical documentation and enabling other technical team members.
• Strong customer communication skills, with the ability to explain complex technical issues clearly.
• Ability to independently prioritize and drive complex issues across multiple teams.

Benefits

• Dental insurance
• Vision insurance
• Health insurance
• Paid time off
• Retirement plan
• Stock options

Tagged as: SQL