Technical Account Manager

Role Overview

The Technical Account Manager will work in a hybrid environment, collaborating with the Account Support Manager to create an account support plan, support planning and review, and operational profile management. The role requires a customer-centric mindset, business acumen, and technical expertise in operating systems, networking, servers, storage, and cloud solutions.

What You Will Do

The TAM will assist in creating an account support plan, drive technical reviews with customers, and support the ASM with proactive deliverables. The role also involves analyzing support incident data to identify trends and action plans to reduce risk and recurrence.

Why It Might Be a Fit

The ideal candidate will have a strong understanding of product and solutions, portfolio knowledge, and professional skills such as customer-centric mindset, business acumen, and service management. The role offers opportunities for growth, flexibility, and a comprehensive suite of benefits that support physical, financial, and emotional wellbeing.

Requirements

• Product and Solutions: Simple Components (Operating Systems, Networking, Servers, Storage), Complex Solutions (Cloud, Virtualization), Product Bundles/Reference Architectures, Product Solutions Appliances, ‘Systems’ (i.e., CS7000, NFV, Apollo 8000)
• Portfolio Knowledge: Datacenter Care, Proactive Care, Flexible Capacity, Lifecycle event services, Datacenter Care building blocks, TS Support Credits
• Account Management: Business Acumen, Effective interactions, Planning and organizing, Tools and process
• Professional Skills: Customer-centric mind set Essentials (CCM1), Understanding MC/DC and Proactive Customers (CCM2), Influencing MC/DC and Proactive Customers (CCM3) – Optional, Service management – ITIL Foundation

Benefits

• Health & Wellbeing
• Personal & Professional Development
• Unconditional Inclusion