Team Lead Sales & Customer Operations (Focus: AI & Process Optimization)

Role Overview

The Team Lead Sales & Customer Operations will be the backbone for internal processes, elevating them through AI and automation. They will take over disciplinary and professional leadership in Sales & Customer Support, coach the team, and accompany new team members during onboarding.

What You Will Do

The Team Lead will analyze existing processes, identify efficiency potentials, and introduce AI tools and automated workflows to reduce administrative burdens. They will also motivate, organize, and develop the team, promoting a respectful and performance-oriented team culture.

Why It Might Be a Fit

The ideal candidate will have enthusiasm for AI & Automation, several years of experience in leadership, and strong German and English skills. They will also have a team-oriented working style, a hands-on mentality, and experience with specific tools such as Zendesk and Pipedrive.

Requirements

• Enthusiasm for AI & Automation
• Several years of experience in leadership
• Very good German and English skills
• Team-oriented working style
• Hands-on mentality
• Experience with Zendesk, Pipedrive, Shopify, xentral, Trustpilot, and KPI for Marketplaces (Amazon & Co.)

Benefits

• Maximum design freedom
• Responsibility
• Appreciative work environment & open corporate culture
• Flexibility
• Modern tools: Access and budget for the latest AI and automation solutions