Remote Customer Experience Agent

Role Overview

The Remote Customer Experience Agent will handle inbound customer inquiries, emergency dispatch support, digital messaging, and premium plan sales for a US home services provider. The role requires empathy, goal-driven customer service, and the ability to manage fast-paced phone queues.

What You Will Do

Key responsibilities include call handling, service booking, CRM data entry, customer engagement, and premium plan sales conversion. The agent will also provide operational support and quality excellence.

Why It Might Be a Fit

The ideal candidate will have a proven background in customer service, call center operations, or dispatch support, with experience working with CRM platforms and multi-channel communication tools.

Requirements

• Customer Service Experience
• Software & CRM Literacy
• Fluent English Communication
• Fast-Paced Phone Management
• Schedule Alignment
• Remote Infrastructure

Benefits

• Competitive Compensation
• Stable Shift Structure
• Comprehensive Onboarding
• 100% Remote Infrastructure