eCommerce Platform and Content Enablement Manager

Role Overview

The Manager, eCommerce Platform and Content Enablement is responsible for leading Holland America Line’s content platform strategy, governance framework, and content operations capabilities across the digital ecosystem.

What You Will Do

This role oversees the CMS Center of Excellence, accountable for the performance, scalability, and continuous improvement of content management platforms, structures, workflows, and supporting processes.

Why It Might Be a Fit

The ideal candidate brings deep expertise in enterprise CMS platforms, content operations, digital experience management, and cross-functional leadership within a complex eCommerce environment.

Requirements

• Bachelor’s degree in Business, Marketing, Information Systems, Digital Media, Computer Science, Communications, or a related field.
• Minimum of 5 years of experience in digital content management, content operations, eCommerce platforms, digital experience management, or a related discipline.
• Experience administering or supporting enterprise Content Management Systems (CMS).
• Experience developing or applying content governance, taxonomy, metadata, or workflow standards within a digital environment.
• Experience working with cross-functional teams including Product, Engineering, Marketing, User Experience, and Analytics.
• Demonstrated ability to lead projects, programs, or teams in a complex business environment.
• Strong written and verbal communication skills with the ability to translate business requirements into scalable operational solutions.
• Proficiency with digital content publishing, quality assurance, and operational best practices.
• Experience using analytics and performance data to support decision-making and process improvements.
• Experience managing content platforms, content operations, or digital experience programs within a complex, customer-facing environment.
• Experience establishing and maintaining governance frameworks, content standards, workflows, and operational processes that support scalable digital content management.
• Experience developing content models, taxonomy structures, metadata frameworks, or reusable content architectures that improve consistency and efficiency across digital channels.
• Experience partnering with Product and Engineering teams to define business requirements, support system enhancements, participate in testing activities, and implement platform improvements.
• Experience evaluating operational performance, identifying process improvement opportunities, and implementing solutions that increase efficiency, quality, and scalability.
• Experience leading cross-functional initiatives that require alignment across multiple stakeholders with competing business priorities.
• Experience overseeing content quality, accessibility compliance, publishing controls, and digital asset management practices.
• Experience leading, coaching, and developing professional staff while managing workloads, priorities, and performance expectations.
• Experience leveraging data, analytics, and user feedback to drive operational improvements and support business objectives.

Benefits

• Cruise and Travel Privileges for You and Your Family
• Health Benefits
• 401(k)
• Employee Stock Purchase Plan
• Training & Professional Development
• Tuition & Professional Certification Reimbursement