Customer Operations Global Account

Role Overview

This role is responsible for improving the customer experience and handling a variety of issues and concerns while working closely with cross-functional teams.

What You Will Do

Handles and resolves a variety of moderately complex customer issues, maintains clear communication with customers, and supports in developing strategies to enhance customer retention and satisfaction.

Why It Might Be a Fit

The role requires effective communication, results orientation, learning agility, digital fluency, and customer centricity skills.

Requirements

• Four-year or Graduate Degree in Business Administration, Economics, Sales, Marketing, or any other related discipline or commensurate work experience or demonstrated competence
• Typically has 2-4 years of work experience, preferably in customer relationship management (CRM), customer service, customer experience management, account management, or a related field or an advanced degree with little or no work experience
• Certified Sales Operations Professional (CSOP)

Benefits

• No shift premium (Mexico)
• Relocation – No
• Dental insurance
• Vision insurance
• Paid holidays