Customer Operations Specialist

Role Overview

Responsible for improving the customer experience, handling customer issues, and maintaining positive customer relationships. The role gathers and analyzes feedback, tracks key performance metrics, and contributes to process improvements.

What You Will Do

Handles and resolves customer issues, maintains clear communication with customers, and develops strategies to enhance customer retention and satisfaction.

Why It Might Be a Fit

The role requires effective communication, results orientation, learning agility, digital fluency, and customer centricity. The ideal candidate will have 2-4 years of experience in customer relationship management or a related field.

Requirements

• Four-year or Graduate Degree in Business Administration, Economics, Sales, Marketing, or any other related discipline
• Typically has 2-4 years of work experience in customer relationship management (CRM), customer service, customer experience management, account management, or a related field
• Certified Sales Operations Professional (CSOP) is preferred

Benefits

• No shift premium (Romania)
• Equal Opportunity Employer (EEO)