Customer Success Manager I

Role Overview

The Customer Success Manager I will focus on retaining and expanding non-league and grassroots football market customers across the UK, Scandinavian, and Africa. The role involves developing strong customer relationships, providing support and account management, and working towards goals to achieve monthly, quarterly, and yearly renewal targets.

What You Will Do

Develop strong customer relationships through maximizing product engagement, demonstrate products, educate customers, and carry out engagement and commercial activities.

Why It Might Be a Fit

The ideal candidate will have experience in a client-facing role, preferably in a technology company, and a good understanding of the non-league and grassroots football market in the UK. Excellent communication and presentation skills are key in this role.

Requirements

• Experienced in a client-facing role, preferably in a technology company
• Good understanding of the non-league and grassroots football market in the UK
• Excellent communicator and presentation skills
• Technology-savvy, with understanding of APIs
• Relationship builder with ability to drive expansion and renew customers
• Willingness to travel up to 50% of the time

Benefits

• Flexible vacation time
• Company-wide holidays
• Timeout (meeting-free) days
• Remote work options
• Medical and retirement benefits
• Employee Assistance Program
• Employee resource groups