Senior Customer Success Manager – Healthcare

Role Overview

The Senior Customer Success Manager helps new and existing customers derive the most value from the company’s products and services. This position owns the customer journey post-implementation, which includes maintaining strong customer and partner relationships, ensuring product adoption and stability, reducing risk, and creating customer growth opportunities.

What You Will Do

Drive retention and growth by acting as a trusted point of contact throughout the customer lifecycle from contract signature through renewal and expansion; collaborate and consult with customers to understand business objectives; design comprehensive Success Plans with clear objectives and tasks reviewed on a monthly basis

Why It Might Be a Fit

Partner with internal teams to avert and manage critical escalations; rally internal resources, keep the leadership team informed, and represent the voice of the customer as a feedback agent to inform the company’s support, marketing, sales, services, partners, and product strategy

Requirements

• Bachelor’s degree or equivalent experience
• minimum 2 years of experience as a Customer Success Manager
• experience managing or participating in projects
• Healthcare operations knowledge
• Strong oral and written communication skills
• Strong organizational, multi-tasking, and time management skills
• Strong collaboration skills
• Strong business and technology acumen

Benefits

• Dental insurance
• Vision insurance
• 401(k) or retirement plan
• Paid time off
• Health insurance
• Life insurance
• Disability insurance