Associate Customer Success Manager

Role Overview

Partner with customers to drive engineering transformation using Atlassian’s platform, managing customer success through implementation, rollout, and renewal. Focus on driving customer success, product utilization, business alignment, and high-value use cases.

What You Will Do

Join a team of collaborative CSMs, reporting to the Manager of SMB Customer Success. Manage the full customer lifecycle, create and maintain customer success plans, track success initiatives, meet targets for net renewal and customer expansion, and identify and resolve potential renewal challenges.

Why It Might Be a Fit

This role requires a proactive and strategic approach, partnering with customers to ensure DX drives real change and positive impact at their company. Every CSM will have a great supporting cast, allowing you to focus on being proactive and strategic rather than reactive.

Requirements

• Become a product expert and a master of our customer success process
• Own the full customer lifecycle, from implementation to driving program success
• Meet targets for net renewal and customer expansion
• Identify and resolve potential renewal challenges
• Establish DX as a key strategic driver of our prospect’s business goals
• Collaborate closely with all functions of the business to ensure our customers are successful

Benefits

• Health and wellbeing resources
• Paid volunteer days
• Competitive compensation program
• Bonuses
• Commissions
• Equity