Customer Experience Representative

Role Overview

The Customer Experience Representative is responsible for responding to customer inquiries in a timely, professional, and accurate manner. This role supports order entry, order status updates, returns, and other customer related requests.

What You Will Do

Answer telephone inquiries, enter customer orders, develop strong relationships with customers, and participate in outbound calling campaigns to increase sales.

Why It Might Be a Fit

This role requires excellent verbal and written communication skills, proficiency in Microsoft Office, and strong familiarity with ERP or Order Management systems.

Requirements

• Customer Service and/or Call Center experience
• Associate degree (A.A.) or equivalent
• Excellent verbal and written communication skills
• Proficient in Microsoft Office
• Strong familiarity with ERP or Order Management systems
• Strong attention to detail and ability to work with high-level accuracy

Benefits

• Medical, Dental & Vision Insurance
• Education Reimbursement
• Wellness Programs
• 401k with Company Match
• Cash Balance Pension Plan
• Vacation
• Personal Days
• Volunteer Time
• Holidays
• Parental Leave