Customer Experience Associate (English)

Role Overview

Deliver exceptional customer service as part of IG Group’s customer support team, providing digital-first support to global customers and handling a range of queries on our products, markets, and platforms.

What You Will Do

Drive positive outcomes for customers in every interaction, navigate multiple digital platforms and systems with confidence, deliver consistently excellent customer service, and collaborate with your team while managing your own workload independently.

Why It Might Be a Fit

The role requires self-motivated individuals with high personal accountability, resilience under pressure, and strong numerical aptitude and attention to detail. Fluency in English is also required.

Requirements

• Self-motivated with high personal accountability
• Resilient under pressure with strong time management
• Continuous improvement mindset
• Strong numerical aptitude and attention to detail
• Analytical mindset with problem-solving orientation
• Demonstrated ability to handle complex, sensitive customer issues
• Strong communication skills across digital and phone channels
• Proactive, collaborative, and curious
• Excellent problem-solving skills
• Fluency in English
• Interest in financial markets and trading (experience advantageous)

Benefits

• Competitive salary & benefits plan
• Life Insurance
• My Benefit Platform
• Medical Insurance with Medicover
• 1 additional day off to celebrate your Birthday
• 2 additional days off a year for voluntary work
• Share Plans for Employees
• Free lunch at the office (ones per week)
• Employee Assistance Program