Customer Experience Specialist Trainee

Role Overview

In this role, you will learn, develop, and apply the full range of responsibilities of a Customer Experience Specialist Trainee, while consistently delivering exceptional service to help ensure Inchcape remains Australia’s most customer‐centric automotive retailer.

What You Will Do

Build strong product knowledge to deliver clear, informative demonstrations to customers. Explain product features and benefits effectively, using strong interpersonal skills, clarifying questions, and anticipating customer needs to build relationships. Provide high‐quality customer service for in‐store enquiries and support the team with questions about vehicles, aftermarket products, and financial services.

Why It Might Be a Fit

Strong interest or experience in sales, retail, or the automotive industry, supported by exceptional customer service skills and the ability to communicate effectively with a wide range of customers.

Requirements

• Strong interest or experience in sales, retail, or the automotive industry
• Exceptional customer service skills
• Ability to communicate effectively with a wide range of customers
• Proficient computer skills, including Microsoft Office
• Valid driver’s licence

Benefits

• Company car rental program
• Discounts on vehicle purchases and services
• Free annual flu vaccination
• Corporate health care plan with Bupa
• Financial services support
• Company-paid salary continuance
• Death and TPD insurance
• Comprehensive employee wellbeing program
• Annual Wellbeing Leave Day
• Annual Volunteering Leave Day