Role Overview
The Customer Experience Supervisor will have a key role in creating exceptional experiences for customers and colleagues, ensuring compliance with Retail Standards and OEM requirements.
What You Will Do
The role involves monitoring customer satisfaction indicators, designing continuous improvement plans, reviewing and redesigning processes, and preparing reports to OEM and management.
Why It Might Be a Fit
The ideal candidate will have experience in customer service, process improvement, and operations, with knowledge of agile methodologies and advanced Excel skills.
Requirements
- Experience in customer service on-site in premium segments, ideally in the automotive sector.
- Experience in process, continuous improvement, operations, and/or quality.
- Knowledge of agile methodologies, Design Thinking.
- Advanced Excel skills.
- Intermediate English skills (B1).
- Power BI skills.
- Salesforce management.
- Professional training in Commercial Engineering, Industrial Civil, or related career.
Benefits
- Collaborative culture that values well-being, growth, and inclusion.
- Impactful work, continuous development, and global and local rewards.
- Opportunities for growth and development.
To apply for this job please visit careers.inchcape.com.
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