Customer Experience Manager

Role Overview

The Customer Experience Manager is responsible for the customer experience and the store’s omni sales results. They lead a team to master Indigo’s service model and to suggest and sell Indigo’s products, promotions, and programs to our customers.

What You Will Do

Manage and motivate the team to provide excellent customer service, ensure strategic priorities and sales goals are met, and lead omni-sales programs.

Why It Might Be a Fit

The ideal candidate will have 2-3 years of management experience in specialty retail and/or multi-unit retail business environment, and be able to build strong teams and empower others.

Requirements

• College degree preferred or equivalent job experience
• 2-3 years of management experience in specialty retail and/or multi-unit retail business environment
• Ability to be mobile on the sales floor for extended periods of time
• Availability to work a flexible schedule, including evenings, weekends, and holidays
• Ability to lift medium to large items, up to 40 pounds, while using appropriate equipment and safety techniques
• Bilingualism (French/English) is required for all positions in Quebec

Benefits

• Health and safety of employees and customers is top priority