Digital Operations Support – Freelance Role

Role Overview

As a Digital Operations contingent worker, you will provide hands-on support to the team during a period of increased delivery workload. You will assist with the planning, setup, configuration, testing, and day-to-day delivery of digital platforms used across our events, helping ensure that attendee, exhibitor, speaker, and organiser experiences are set up accurately and delivered smoothly.

What You Will Do

You will work closely with internal show teams and external suppliers, coordinate inputs and timelines, complete platform configuration and quality checks, support users where required, and help the Digital Operations team manage multiple events and platform workstreams during a busy delivery period.

Why It Might Be a Fit

This is a 6 month assignment, with potential to extend, focused on execution and delivery support. You will work closely with internal show teams and external suppliers, coordinate inputs and timelines, complete platform configuration and quality checks, support users where required, and help the Digital Operations team manage multiple events and platform workstreams during a busy delivery period.

Requirements

• Proven experience in digital operations, event technology, digital platforms, project coordination, or a similar delivery-focused role.
• Hands-on experience in the rollout and ongoing operational support of SaaS platforms, including setup, configuration, testing, user onboarding, issue coordination, and day-to-day platform support.
• Practical experience or working knowledge across digital platforms, including Event applications, content/session management platforms, exhibitor or attendee platforms, registration-related tools, or similar event technologies.
• Basic understanding of websites, CMS platforms, data flows, and system integrations is beneficial.
• Strong coordination skills with the ability to manage multiple tasks, deadlines, and stakeholder inputs while maintaining attention to detail.
• Comfortable working in a fast-paced delivery environment and adapting quickly to changing event priorities.
• Good communication and interpersonal skills, able to work effectively with cross-functional teams.
• Familiarity with project management tools and event technology platforms is a plus.
• Experience working in the events and/or media industry is a plus.

Benefits

• Dental insurance
• Vision insurance
• Disability-friendly environment