Project Manager – IP Voice & Unified Communications Operations

Role Overview

We’re looking for a Project Manager to join our team. The role involves handling complex incidents, performing root cause analysis, managing end-to-end voice service lifecycle, and working closely with carriers, vendors, and internal stakeholders to ensure high availability of voice services for enterprise customers.

What You Will Do

Lead the team, observe SLA and KPIs, manage Inbound voice services, drive IP Voice Activation, lead IP Voice Assurance, and perform root cause analysis.

Why It Might Be a Fit

The ideal candidate will have over 7 years of experience in IP Voice support, operations, and implementations focusing on enterprise UC platforms, strong understanding of SIP protocol, and experience with at least two of: Microsoft Teams Phone/Direct Routing, Cisco BroadWorks (Broadsoft).

Requirements

• Bachelor’s or Master’s degree in Computer Science, Information Technology, Telecommunications, or related field
• 7+ years in enterprise voice/UC support or engineering
• 5+ years hands-on with at least two platforms: Cisco BroadWorks, or Microsoft Teams Phone
• SIP expertise: INVITE, REGISTER, BYE, OPTIONS, 1xx/2xx/4xx/5xx response handling, SIP ladders, SBC configuration
• IP Voice Activation: SIP trunk provisioning, DID/DDI assignment, codec configuration (G.711, G.729, Opus), QoS, DSCP marking
• IP Voice Assurance: fault isolation methodology, CDR analysis, SIP trace reading (Wireshark/Sngrep), Splunk log queries
• Inbound voice: hunt groups, auto-attendants, time-of-day routing, holiday schedules, overflow, IVR design
• Microsoft Teams Direct Routing: SBC pairing, voice routing policies, dial plans, PSTN usage records, emergency calling
• Broadsoft: Enterprise/Group/User hierarchy, CommPilot, OCI provisioning, XSP log analysis, CDR7, UCP self-service portal
• Experience with enterprise SBCs: AudioCodes Mediant, Ribbon SBC, Cisco CUBE
• Incident management in enterprise production environments; strong troubleshooting and analytical skills

Benefits

• Income Protection Insurance
• Paid Parental Leave and Volunteer Leave
• Employee Assistance Program (EAP)
• Flexible working arrangements
• Health Insurance Discount
• Fitness/Gym Memberships
• Salary packaging and novated leasing