Customer Success Manager

Role Overview

As a Customer Success Manager, you will own the delivery work that turns configured capability into adopted capability for our flagship account. You will be responsible for UAT, rollout, and training, and will also own our global recurring feedback collection and usage reporting.

What You Will Do

Your day-to-day responsibilities will include running UAT for assigned projects, supporting non-technical configuration and configuration validation, planning and executing rollout activities, and driving adoption and value realization after go-live.

Why It Might Be a Fit

We are looking for someone with 3+ years of experience in customer success, implementation, enablement or program delivery at a SaaS company, with a strong background in retail or supply chain. You will be expected to improve processes, work with AI tools, and have strong data and reporting skills.

Requirements

• 3+ years of experience in customer success, implementation, enablement or program delivery at a SaaS company
• Fully bilingual Spanish and English
• Demonstrated ability to run training, UAT and rollout sessions independently with enterprise customers
• Evidence of improving a process they inherited
• Working product knowledge across quality, responsible sourcing, production and lab testing modules
• Strong data and reporting skills
• Fluent use of AI tools
• Comfortable with work tracking and training content tools
• Bachelor’s degree in a related field

Benefits

• Unlimited Annual Leave
• Flexible Working Environment
• Project Ownership
• Grow with us
• Global, diverse, and innovative team
• Feel at home
• Celebrate together