Billing Operations Lead

Role Overview

The Billing Operations Lead oversees and optimizes the end-to-end billing lifecycle across all Instacart Marketplace retailers, ensuring accurate invoicing, compliance with financial controls, and timely month-end close.

What You Will Do

The ideal candidate will bring deep billing operations experience, strong analytical ability, and a bias for operational excellence, and will be responsible for executing day-to-day billing operations, developing billing policies and SOPs, and collaborating with cross-functional stakeholders to scope system enhancements and automation opportunities.

Why It Might Be a Fit

The ideal candidate will be someone who is equally comfortable mentoring junior team members as they are collaborating with cross-functional stakeholders to drive accuracy, scalability, and continuous improvement.

Requirements

• Bachelor’s degree in Accounting, Finance, Information Systems, or related field, or equivalent practical experience.
• 5+ years of experience in Billing Operations, Order-to-Cash, or Accounts Receivable within technology, ecommerce, marketplace, or subscription/SaaS environments.
• 2+ years leading cross-functional billing or quote-to-cash projects as an individual contributor, from requirements through UAT and launch.
• Hands-on experience with Salesforce CPQ and at least one billing platform (e.g., Zuora, Chargebee, Stripe Billing) plus one ERP (e.g., NetSuite, SAP, Oracle).
• Proficiency in Excel (pivot tables, lookups) and basic SQL for reconciliations and data analysis.
• Working knowledge of billing controls, SOX requirements, and revenue considerations (e.g., ASC 606) as they apply to invoicing, credits, and adjustments.

Benefits

• Highly market-competitive compensation
• Benefits in each location where our employees work
• New hire equity grant
• Annual refresh grants
• Dental insurance
• Vision insurance
• Paid holidays
• Paid time off
• Retirement plan
• Learning budget
• Parental leave
• Wellness program
• Visa/relocation support
• Remote flexibility