Campaign Specialist – Call Centre Sales Operations

Role Overview

This role will provide direct operational and analytical support to the Call Centre Manager and will play a key role in ensuring that reporting, lead management, operational oversight, and campaign performance are effectively managed daily.

What You Will Do

Prepare and maintain daily, weekly, and monthly sales and productivity reports, analyse sales, conversion, productivity, and operational trends, identify gaps, risks, and opportunities within campaigns and provide recommendations to improve performance.

Why It Might Be a Fit

The successful candidate must be able to work independently, identify gaps proactively, analyse trends, and recommend strategies to improve performance, and act as operational support and oversight within the call centre when the Call Centre Manager is unavailable.

Requirements

• Matric/Grade 12
• Business or Marketing Degree
• Minimum 2–3 years’ management experience within a sales-driven call centre environment
• Experience in sales call centres is essential
• Strong understanding of call centre productivity metrics and sales reporting
• Advanced Microsoft Excel skills
• Experience working with dialler systems, lead management system and reporting tools
• Strong analytical and problem-solving ability
• Ability to interpret data and convert insights into actionable strategies
• Excellent organisational and time management skills
• Strong communication and stakeholder management skills
• Ability to work under pressure and meet tight deadlines

Benefits

• R25 000.00 Plus commission