Customer Experience Representative – ICS

Role Overview

The Customer Experience Representative is responsible for negotiating rates with carriers, marketing the J.B. Hunt Carrier360 platform, and ensuring freight is covered in a timely manner. The incumbent will also act as a liaison between internal business stakeholders and carriers, and utilize the Carrier360 platform to tender loads and maintain accurate records of shipments and customer details.

What You Will Do

Key responsibilities include negotiating with carriers, managing freight in transit, utilizing the Carrier360 platform, and proactively communicating service failures to internal support teams.

Why It Might Be a Fit

The ideal candidate will have strong professional communication skills, experience in establishing and maintaining healthy working relationships, and the ability to process information with high levels of accuracy.

Requirements

• High School Diploma/GED
• Up to 1 year experience in transportation/logistics, business administration, account management, and/or equivalent military experience
• Strong professional communication skills
• Experience in establishing and maintaining healthy working relationships
• Ability to process information with high levels of accuracy
• Ability to manage multiple competing priorities
• Ability to adapt to a dynamic work environment and shifting priorities and directives

Benefits

• Medical benefit
• Dental benefit
• Vision benefit
• 401(k) retirement plan
• Life insurance
• Short-term and long-term disability coverage
• Paid time off commensurate with tenure
• Six weeks of paid maternity leave
• Two weeks of paid parental leave
• Six paid holidays annually