Senior Manager, Service Sales Enablement

Role Overview

The Sr. Manager, Service Sales Enablement & Operations is responsible for building and operating the commercial engine that supports OTTAVA service sales. This role owns the service sales operating model, CRM and system requirements, commercial workflows, forecasting methodology, KPI infrastructure, dashboards, training, onboarding, governance, and continuous improvement.

What You Will Do

Key responsibilities include designing and maintaining the end-to-end service sales operating model, establishing standard operating procedures, creating operating cadences, and ensuring systems provide reliable visibility to installed base, warranty milestones, contract status, pipeline, renewals, customer risk, and performance.

Why It Might Be a Fit

The ideal candidate will have a strong program leadership ability to coordinate complex work across a highly matrixed organization, experience designing operating models, systems requirements, governance, workflows, enablement programs, or commercial capabilities in an evolving or launch-stage environment, and a working knowledge of CRM, installed base, warranty, entitlement, quoting, contracting, invoicing, renewal, forecasting, and reporting processes.

Requirements

• Bachelor’s degree required; advanced degree or relevant commercial, operations, systems, or learning certification preferred
• Minimum of 8-10+ years of progressive experience in commercial operations, sales enablement, service sales, medical devices, healthcare services, capital equipment, customer success, or a related field
• Experience designing operating models, systems requirements, governance, workflows, enablement programs, or commercial capabilities in an evolving or launch-stage environment
• Working knowledge of CRM, installed base, warranty, entitlement, quoting, contracting, invoicing, renewal, forecasting, and reporting processes

Benefits

• Medical, dental, vision, life insurance, short- and long-term disability, business accident insurance, and group legal insurance
• Consolidated retirement plan (pension) and savings plan (401(k))
• Long-term incentive program
• Vacation – up to 120 hours per calendar year
• Sick time – up to 40 hours per calendar year
• Holiday pay, including Floating Holidays – up to 13 days per calendar year
• Work, Personal and Family Time – up to 40 hours per calendar year