Customer Account Executive

Role Overview

This role is focused on driving growth within an existing customer base by identifying expansion opportunities, building strong commercial relationships, and delivering measurable business value.

What You Will Do

Manage and grow a portfolio of existing customer accounts, identify and develop new opportunities, build and execute win-win negotiation strategies, and collaborate with cross-functional teams.

Why It Might Be a Fit

Ideal for results-driven professionals who thrive on closing deals and growing long-term partnerships, with a strong sales mindset, relationship-building expertise, and commercial acumen.

Requirements

• 3–5+ years of quota-carrying SaaS sales experience, with a focus on account management or expansion sales
• Experience in ITSM, ESM, PPM, iPaaS, or related workflow technology solutions
• Proven track record of growing revenue within existing enterprise accounts
• Strong ability to manage complex sales cycles, including stakeholder mapping and objection handling
• Experience using Salesforce or similar CRM tools for pipeline management and forecasting
• Strong communication, negotiation, and consultative selling skills
• Highly organized with excellent time management and the ability to manage multiple priorities
• Collaborative team player who works effectively across sales, solutions, and services teams
• Strong critical thinking, active listening, and problem-solving abilities
• Willingness and ability to travel occasionally as required
• Competitive, results-driven mindset with a strong motivation to exceed targets

Benefits

• Competitive compensation aligned with experience, skills, and performance
• Comprehensive health insurance coverage
• Wellness programs supporting physical and mental well-being
• 401(k) retirement plan with company match (U.S.-based)
• Remote-first work environment with flexible working hours
• Generous time off, including PTO and 15 observed company holidays
• Paid parental leave and family-friendly policies
• Life insurance, short-term, and long-term disability coverage at no cost
• Employee recognition programs and regular performance feedback cycles
• Access to counseling and mental health support resources
• Transparent communication, autonomy, and a trust-based work culture
• Inclusive environment with anti-bias and anti-harassment training programs