Customer Account Manager

Role Overview

As a Customer Account Manager, you will take ownership of a portfolio of business customers, managing relationships throughout the entire commercial lifecycle while ensuring long-term satisfaction, retention, and growth. This role combines account management, renewals, sales support, and commercial operations, offering significant autonomy and responsibility from day one.

What You Will Do

Manage a portfolio of customer accounts, develop and execute account engagement strategies, drive customer retention and satisfaction, support renewal activities, collaborate with sales teams, create and maintain commercial offerings, and prepare and manage commercial documentation.

Why It Might Be a Fit

This is an excellent opportunity for a commercially minded professional who enjoys building relationships, managing complex customer portfolios, and contributing to the growth of innovative cloud and SaaS solutions.

Requirements

• Minimum 2 years of experience in account management, customer success, renewals, sales support, or a similar customer-facing commercial role
• Proven ability to independently manage customer relationships and commercial outcomes
• Experience handling pricing discussions, quotations, negotiations, contract processes, and customer retention initiatives
• Strong organizational skills with the ability to manage a high-volume portfolio
• Familiarity with technology, cloud services, SaaS products, licensing models, or partner ecosystems
• Experience working with CRM platforms, spreadsheets, reporting tools, and data-driven decision-making processes
• Excellent verbal and written communication skills in English
• Strong stakeholder management skills with the ability to collaborate across sales, finance, operations, and external partner teams
• Analytical mindset with the ability to identify risks, opportunities, and process improvements
• Self-motivated, proactive, and comfortable working independently in a fully remote environment

Benefits

• Fully remote position with the flexibility to work from anywhere within Europe
• Full-time employment with the opportunity to make an immediate impact on an established customer portfolio
• High level of ownership and autonomy over customer accounts and commercial decision-making
• Exposure to leading global cloud and technology ecosystems
• Opportunity to work directly with international customers and cross-functional teams
• Existing portfolio, renewal pipeline, and commercial framework already in place
• Dynamic and entrepreneurial work environment
• Strong opportunities for professional development and career progression
• Collaborative team culture focused on innovation, continuous improvement, and knowledge sharing
• AI-enabled workplace that encourages automation and smarter ways of working