Customer Account Manager

Role Overview

As a Customer Account Manager, you will take ownership of a portfolio of business customers, managing relationships throughout the entire commercial lifecycle while ensuring long-term satisfaction, retention, and growth. This role combines account management, renewals, sales support, and commercial operations, offering significant autonomy and responsibility from day one.

What You Will Do

Manage a portfolio of customer accounts, develop and execute account engagement strategies, drive customer retention and satisfaction, support renewal activities, and collaborate with sales teams.

Why It Might Be a Fit

This is an excellent opportunity for a commercially minded professional who enjoys building relationships, managing complex customer portfolios, and contributing to the growth of innovative cloud and SaaS solutions.

Requirements

• Minimum 2 years of experience in account management, customer success, renewals, sales support, or a similar customer-facing commercial role
• Proven ability to independently manage customer relationships and commercial outcomes
• Experience handling pricing discussions, quotations, negotiations, contract processes, and customer retention initiatives
• Strong organizational skills with the ability to manage a high-volume portfolio
• Familiarity with technology, cloud services, SaaS products, licensing models, or partner ecosystems
• Experience working with CRM platforms, spreadsheets, reporting tools, and data-driven decision-making processes
• Excellent verbal and written communication skills in English
• Strong stakeholder management skills with the ability to collaborate across sales, finance, operations, and external partner teams
• Analytical mindset with the ability to identify risks, opportunities, and process improvements
• Self-motivated, proactive, and comfortable working independently in a fully remote environment

Benefits

• Fully remote position with the flexibility to work from anywhere within Europe
• Full-time employment with the opportunity to make an immediate impact on an established customer portfolio
• High level of ownership and autonomy over customer accounts and commercial decision-making
• Exposure to leading global cloud and technology ecosystems
• Opportunity to work directly with international customers and cross-functional teams
• Existing portfolio, renewal pipeline, and commercial framework already in place
• Dynamic and entrepreneurial work environment
• Strong opportunities for professional development and career progression
• Collaborative team culture focused on innovation, continuous improvement, and knowledge sharing
• AI-enabled workplace that encourages automation and smarter ways of working