Customer Success Enablement Manager

Role Overview

This role will help drive clarity, consistency, and continuous learning across global Customer Success teams. The position combines customer success, product and sales enablement, program management, learning design, and AI-powered workflows.

What You Will Do

You will design and scale enablement programs that accelerate onboarding and improve ongoing team performance. You will partner closely with Customer Success leadership, Product, Marketing, Sales, and Revenue Enablement to keep teams aligned with evolving priorities.

Why It Might Be a Fit

This is an opportunity to build scalable enablement infrastructure while making a measurable impact in a fast-moving, technology-driven environment.

Requirements

• 5+ years of experience in Customer Success, Product Enablement, Sales Enablement, or a related field
• Experience designing, delivering, or maintaining enablement programs and scalable learning or knowledge-sharing systems
• Familiarity with learning and content management technologies such as Articulate, Planhat, Gong, Claude, Letter.AI, and Notion
• Strong understanding of adult learning principles and demonstrated ability to apply learning science to training design, content delivery, or knowledge management
• Strong stakeholder management and communication skills, with the ability to influence and collaborate effectively across functions and seniority levels
• Experience partnering cross-functionally with Customer Success, Product, Marketing, Sales, and Revenue Enablement teams
• Ability to translate complex technical and commercial concepts into practical, accessible training and enablement materials
• Strong program management skills, including the ability to prioritize competing demands, coordinate multiple initiatives, and maintain clarity in ambiguous environments

Benefits

• Unlimited vacation time
• Competitive compensation package including stock options
• Fully remote work with flexibility to choose where you live
• Work-from-home stipend to support your home office setup
• Apple laptop provided for new employees
• Annual training and development budget for every employee
• Maternity and paternity leave for qualified employees
• Company-sponsored U.S. health coverage, 100% paid for the employee