Inside Sales Associate

Role Overview

The Inside Sales Associate will support customer growth and revenue retention through proactive sales outreach and relationship management. The role focuses on engaging existing and potential customers, understanding their shipping needs, and identifying opportunities to strengthen business partnerships.

What You Will Do

You will analyze customer activity, uncover trends, and deliver targeted solutions that improve satisfaction and support long-term growth. You will combine communication skills, problem-solving abilities, and sales expertise to create meaningful customer experiences.

Why It Might Be a Fit

The position offers the opportunity to contribute directly to business performance while developing valuable skills in sales, customer engagement, and account management. You will play a key role in maintaining strong client relationships and helping customers find effective solutions tailored to their needs.

Requirements

• Strong communication skills
• Customer-focused mindset
• Ability to manage sales conversations while identifying opportunities for growth
• Experience in inside sales, customer service, account management, or a related commercial role
• Strong verbal and written communication skills with a professional phone presence
• Ability to build rapport with customers and handle a variety of client interactions
• Strong problem-solving skills with the ability to investigate issues and recommend solutions
• Comfortable analyzing customer data, account activity, and business trends
• Ability to manage multiple priorities in a fast-paced environment
• Self-motivated, organized, and capable of working independently while contributing to a team
• Strong attention to detail and commitment to delivering high-quality customer experiences

Benefits

• Full-time remote work opportunity in Canada
• Competitive compensation package
• Opportunity to work within a global organization with diverse teams and career development opportunities
• Supportive environment focused on learning, collaboration, and professional growth
• Access to resources and tools designed to help employees succeed
• Inclusive workplace culture committed to equal opportunity and employee development
• Opportunities to build expertise in sales, customer relationships, and business solutions