Role Overview
The role involves resolving product, process, and performance issues with customers/channel partners, managing customer support capabilities, and delivering product training to customers and company employees.
What You Will Do
The responsibilities include resolving issues, managing customer support, delivering product training, managing warranty costs, and serving as a technical representative.
Why It Might Be a Fit
The ideal candidate will have 1+ years of customer support experience, factory experience, and practical experience with John Deere machinery and equipment.
Requirements
- Skill in interpersonal communications, negotiation, and conflict resolution
- Understanding of Customer Support processes and tools
- Understanding of machine systems and diagnostics
- Knowledge of heavy construction products, customers, markets, and competitors
- Knowledge of dealers and other channels
- Knowledge of dealer product support capacity and competencies
- Ability to travel domestically, up to 50%
Benefits
- Flexible work arrangements
- Highly competitive base pay
- Savings & Retirement benefits (401K and Defined Contribution)
- Healthcare benefits with a generous company contribution in the Health Savings Account
- Adoption assistance
- Employee Assistance Programs
- Tuition assistance
- Fitness subsidies and on-site gyms at specific Deere locations
- Charitable contribution match
- Employee Purchase Plan & numerous discount programs for personal use
- Vacation and Holiday Pay
To apply for this job please visit careers.deere.com.
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