IRC Customer Success Manager – Strategic Accounts Group

Role Overview

As a Customer Success Manager, you will resolve product and performance issues with customers, manage product support capabilities, and deliver product training to customers and company employees.

What You Will Do

Resolve product and performance issues, manage product support capabilities, and deliver product training.

Why It Might Be a Fit

You will leverage technology and other resources to improve customer experience, increase uptime, and lower customers’ total cost of operation.

Requirements

• Skill in interpersonal communications, negotiation, and conflict resolution
• Understanding of Customer Support processes and tools
• Understanding of machine systems and diagnostics
• Knowledge of heavy construction products, customers, markets and competitors
• Knowledge of dealers and other channels
• Knowledge of dealer product support capacity and competencies
• Ability to travel domestically, up to 50%
• 1 or more years of customer support experience
• 1 or more years of factory experience
• 1 or more years of practical experience with John Deere machinery and equipment
• Field experience with regular customer contact
• Knowledge of Deere products, customers, markets and competitors
• Bachelor’s Degree in Engineering/Technology, Business/Management, Marketing, Education, or related area of study or equivalent experience

Benefits

• Flexible work arrangements
• Highly competitive base pay
• Savings & Retirement benefits (401K and Defined Contribution)
• Healthcare benefits with a generous company contribution in the Health Savings Account
• Adoption assistance
• Employee Assistance Programs
• Tuition assistance
• Fitness subsidies and on-site gyms at specific Deere locations
• Charitable contribution match
• Employee Purchase Plan & numerous discount programs for personal use
• Vacation and Holiday Pay