Role Overview
As a Customer Success Manager, you will serve as a trusted advisor to our customers, helping them achieve measurable business outcomes through effective adoption and optimization of Johnson Controls OpenBlue solutions.
What You Will Do
You will own the post-implementation customer relationship, driving value realization, executive engagement, product adoption, retention, and growth opportunities throughout the customer lifecycle.
Why It Might Be a Fit
The ideal candidate combines strategic relationship management, business acumen, technical aptitude, and a passion for delivering exceptional customer experiences.
Requirements
- 8+ years of experience, with at least 5 in customer-facing roles
- 5+ years of experience managing enterprise software customers, SaaS accounts, implementations, or customer success programs
- Proven ability to drive product adoption, customer engagement, and business outcomes
- Experience conducting Customer Business Reviews (CBRs) and presenting to senior leadership
- Strong analytical, problem-solving skills
- Ability to manage multiple priorities and complex customer environments
- US Citizen and/or Permanent Resident of the US
Benefits
- Competitive Bonus plan
- Competitive benefits package
- Hiring salary range: $75,000 – $110,000
To apply for this job please visit jci.wd5.myworkdayjobs.com.
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