Role Overview
Join our team as a Customer Retentions Advisor in Manchester, focusing on customer retention and loyalty through valued conversations.
What You Will Do
Deliver a retention rate of 65% a month, retain customers using conversational skills, and upgrade customers to the latest equipment available.
Why It Might Be a Fit
We look for a passion for customer advocacy, high level of customer service experience, strong negotiation and communication skills, and ability to analyze data.
Requirements
- Passion for customer advocacy
- High level of customer service experience
- Strong negotiation and communication skills
- Ability to analyze data and translate insights into actionable strategies
Benefits
- Competitive Salary
- Lucrative Bonus
- Generous Leave (25 days annual leave)
- Holiday Purchase Scheme
- Pension plan (up to 7% employer match)
- Life assurance
- Employee assistance program
- Referral scheme
- Exclusive Discounts
- Free car parking onsite
To apply for this job please visit jci.wd5.myworkdayjobs.com.
Follow us on social media