Digital Operations & Performance Manager

Role Overview

The Digital Operations & Performance Manager will be responsible for ensuring the performance, quality, stability, scalability, and operational reliability of consumer-facing digital platforms across DES markets. The role will involve translating market feedback and operational insights into actionable priorities for technology and operations teams, and driving continuous improvement initiatives to enhance platform stability and market satisfaction.

What You Will Do

The Digital Operations & Performance Manager will be responsible for defining and monitoring operational performance KPIs, consolidating market feedback, identifying recurring performance issues, and driving continuous improvement initiatives. The role will also involve acting as the business point of contact for release planning, readiness, deployment activities, and deployment support, and ensuring business-critical journeys are adequately covered through automated and manual testing.

Why It Might Be a Fit

The Digital Operations & Performance Manager will contribute to higher market satisfaction, improved incident management, stronger release quality, enhanced business continuity, and more resilient digital operations across the DES ecosystem. The role requires a strong understanding of digital operations, performance management, and business governance, as well as experience with project and delivery tools, stakeholder and vendor management, and technical knowledge of APIs, web technologies, and cloud platforms.

Requirements

• University Degree or equivalent
• 5 years in IT Management
• Hands-on market digital role or D&IT experience
• Fluent English (written & spoken)
• Performance & Monitoring: Google Analytics, Lighthouse, Hotjar, ContentSquare, Application Performance Monitoring tools (Grafana, etc)
• Technical Knowledge: APIs, Postman, Web Technologies, Cloud Platforms (Azure), System Integrations, Digital Platform Architecture
• Project & Delivery Tools: Jira, Confluence, ServiceNow
• Stakeholder & Vendor Management: Cross-functional coordination between Markets, D&IT, BTS, GDC, and external providers

Benefits

• Equal Opportunity Environment
• A variety of challenging projects to develop skills
• The freedom to express yourself
• Work hard in a flexible, energizing, and fun environment where people thrive
• Modern working space in the center of Madrid & smart working opportunities