Enterprise Customer Success Manager

Role Overview

Customer Success at Juicebox sits at the intersection of commercial ownership, AI workflow enablement, and customer strategy. CSMs own the full customer relationship—from onboarding and adoption to expansion and renewal—while serving as trusted advisors and AI workflow experts.

What You Will Do

Own a portfolio of customers and drive measurable outcomes across onboarding, adoption, expansion, and renewal. Lead customer success plans, align on key metrics, and ensure talent leaders realize value quickly.

Why It Might Be a Fit

You’ll help define what Customer Success looks like in an AI-first world at a hypergrowth company shaping a new category. Our customers love the product, embrace innovation, and genuinely enjoy partnering with us.

Requirements

• 6+ years in Customer Success, Strategic Account Management, or Enterprise SaaS with ownership of renewals, expansion revenue, and a portfolio of high-value enterprise accounts.
• Experience managing complex stakeholder relationships, driving executive engagement, and growing revenue within strategic customers.
• A track record of exceeding commercial goals and driving customer growth.
• The ability to manage multiple customer conversations and priorities simultaneously.
• A builder mindset and comfort operating in ambiguity before a playbook exists.
• Executive presence and confidence engaging senior stakeholders.
• Experience in SaaS, consulting, HR tech, or talent tech; recruiting industry experience is a plus, not a requirement.

Benefits

• Top-of-market compensation with meaningful equity
• Daily meals provided
• Comprehensive healthcare with 100% employer-paid medical coverage for employees (PPO Platinum plan with $0 deductible)
• 90% employer contribution for dependents
• Dental & Vision: 90% employer covered; 85% for dependents
• £2,000 annual wellness stipend to support your physical, mental, and financial well-being
• £300/month commuting stipend to help cover the cost of getting to and from the office
• Comprehensive private medical insurance with £0 excess, full outpatient cover, comprehensive cancer care, mental health treatment, and 24/7 GP access
• £1,500 annual wellness stipend to support your physical, mental, and financial well-being
• £3,500/year commuting stipend to help cover the cost of getting to and from the office