Customer Success Manager, Scaled Mid-Market

Role Overview

As a Customer Success Manager, you will be responsible for managing a large portfolio of small and mid-sized business clients, ensuring customer health and satisfaction, driving product usage and adoption, and delivering strong commercial outcomes for both clients and the business.

What You Will Do

Manage a portfolio of 220+ client accounts, leading them through the customer journey following onboarding, own the success and health of your assigned clients, and proactively monitor customer health and usage trends to identify risks and opportunities for growth.

Why It Might Be a Fit

The ideal candidate is passionate about contributing to the customer’s success with a product or service, motivated by change, and comfortable with an evolving work environment.

Requirements

• 3 years of professional experience
• at least 2 years of experience in a customer success or account management role
• strong written and verbal communication skills
• experience interacting with a high volume of customers
• ability to analyze customer data and performance metrics
• experience using data and technology to drive customer enablement
• demonstrated experience learning advanced knowledge on technical subject matters
• consistent, thoughtful use of AI across core CSM deliverables
• passion for contributing to the customer’s success
• motivated by change and comfort with an evolving work environment

Benefits

• Health, dental, and vision care for you and your family
• Life insurance
• Mental wellness coverage
• Fertility and growing family support
• Flex Time Off
• Paid family leave, medical leave, and bereavement leave policies
• Retirement saving plans
• Allowance to customize your work and technology setup at home
• Annual professional development stipend