Senior Director, Market & Competitive Intelligence

Role Overview

We’re looking for a leader to build a world-class intelligence function serving Product Marketing, Revenue Marketing, Product Management, Sales, Customer Success, and Executive Leadership. The role will create a unified understanding of our customers, markets, competitors, buyer behavior, growth opportunities, and turn that understanding into decisions that shape how Kaseya positions, prices, sells, and wins.

What You Will Do

Key responsibilities include building and owning Kaseya’s competitive intelligence program, leading market intelligence, building the enterprise Voice of Customer capability, designing and maintaining Kaseya’s customer segmentation framework, and owning the measurement framework for marketing effectiveness.

Why It Might Be a Fit

This is a high-visibility role with regular exposure to the executive team, real influence over strategy, and the opportunity to build a function — and a team — from a strong foundation. You’ll answer questions that matter, such as which customer segments create the highest long-term value, why customers buy, expand, renew, or churn, and which competitors represent the biggest threat.

Requirements

• 10+ years of progressive experience in competitive intelligence, market intelligence, insights, analytics, product marketing, or corporate strategy
• 3+ years leading intelligence, insights, analytics, research, or strategy teams or programs
• B2B SaaS experience strongly preferred; experience in IT management, cybersecurity, MSP/channel, or infrastructure software is a plus
• Demonstrated success building or significantly scaling an intelligence, insights, or analytics function
• Hands-on experience with customer segmentation, Voice of Customer programs, competitive intelligence, and win/loss analysis
• Exceptional analytical and synthesis skills; you move from fragmented data to a clear, defensible point of view, and translate analytics into executive decisions
• Outstanding written and verbal communication; comfortable presenting to C-level executives and large sales audiences
• Strong cross-functional leadership; able to influence without authority across product, sales, marketing, and corporate development