Customer Operations Claims Analyst

Role Overview

The Customer Operations Claims Analyst will investigate and resolve operational service issues, working with cross-functional partners to identify root causes and prevent recurrence. This role requires a critical thinker with a strong analytical mindset and ability to navigate ambiguity.

What You Will Do

Investigate service-related issues, validate or challenge claims, and identify internal causes. Collaborate with cross-functional partners to address root causes and prevent recurrence. Track and report on trends in service issues to identify systemic problems and opportunities for improvement.

Why It Might Be a Fit

This role is ideal for someone who is obsessed with getting to resolution, comfortable navigating ambiguity, and able to create, document, and refine processes. The successful candidate will have a strong working knowledge of ERP systems, Excel or Google Sheets, and ideally experience with claim management tools.

Requirements

• Minimum 3-5 years of experience in supply chain, customer operations, or logistics in the CPG industry
• Prior experience in and understanding of, deductions, chargebacks, OTIF disputes, or transportation claims
• Strong working knowledge of ERP systems, Excel or Google Sheets, and ideally experience with claim management tools
• Demonstrated success in cross-functional problem solving and issue resolution

Benefits

• Paid time off
• 401k
• Bonus / incentive eligibility
• Equity grants
• Competitive health benefits
• Parental leave