Customer Experience Executive LATAM

Role Overview

The Customer Experience Executive is a fully remote role responsible for delivering high-quality customer support across all Koin Limited brands, channels, and customer touchpoints. This is a broad, multi-channel role covering inbound and outbound phone calls, email, live chat, helpdesk systems, and social media, alongside dedicated aftercare support following live commerce broadcasts and live-stream shopping events.

What You Will Do

Handle inbound and outbound customer phone calls across all brands, providing professional and helpful support, respond to customer enquiries via phone, email, live chat, helpdesk systems, and social media channels, and provide dedicated aftercare support for live commerce customers following broadcasts and live-stream shopping events.

Why It Might Be a Fit

The successful candidate will be the primary point of contact for customers across all brands, requiring excellent spoken and written English, confidence on the phone, strong attention to detail, and the ability to manage high volumes of customer enquiries across multiple channels simultaneously.

Requirements

• Previous experience in customer support or customer service roles, ideally covering both phone and written-channel communication
• Excellent spoken English – clear, confident, and professional when speaking with customers by phone
• Excellent written English – clear, accurate, and professional across email, chat, and messaging channels
• Comfortable handling a high volume of customer enquiries across multiple channels simultaneously, including spikes following campaigns or live commerce events
• Strong listening skills and the ability to explain processes clearly to a wide range of customers
• Strong attention to detail and accuracy when handling orders, returns, and account queries
• Ability to remain calm, professional, and solution-focused when managing customer issues
• Strong organisational skills and the ability to manage workload independently in a remote environment

Benefits

• Monthly salary of $1,000, rising to $1,500 per month upon successful completion of training across all brands
• Fully remote role for LATAM-based candidates
• Working hours aligned with UK business operations
• Structured onboarding and training on all Koin brands, systems, and support processes
• Opportunity to work across a diverse portfolio of fast-growing international D2C brands
• Exposure to multiple sales channels including e-commerce, phone support, live chat, social media, and the fast-growing live commerce channel
• A supportive and collaborative remote team environment
• Long-term growth opportunities within a rapidly expanding D2C business