Role Overview
As a Customer Success Manager, you will be the person our customers trust most, guiding them through onboarding, addressing their needs, and advocating for them internally. You will shape the customer experience that makes KSATlite the partner of choice in the ground segment industry.
What You Will Do
Onboard new customers, manage the full customer journey, own renewals, monitor operational performance, maintain accurate records, serve as the voice of the customer, and share customer insights with product and engineering teams.
Why It Might Be a Fit
This role stands out for its meaningful work, real influence on customer, product, and engineering, and opportunities to build relationships with interesting organizations in the space industry.
Requirements
- Experience in customer success, account management, or project management, ideally in a technical environment
- Strong communication skills in English; Norwegian is a plus
- A genuine interest in technology, space, or satellite communications, previous exposure is an advantage
- The ability to manage multiple customers and priorities simultaneously without dropping the ball
- A proactive mindset: you spot issues before customers do and you follow through
- Comfort working across time zones and with an international customer base
- A degree in engineering, technology, or a related field
Benefits
- Competitive salary conditions
- Training courses
- Training room at work
- Very good health insurance
- Pension schemes
- Telephone and mobile subscriptions
- Company cabin
- Support for sports
To apply for this job please visit careers.ksat.no.
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