Product Owner – Customer Operations Platform

Role Overview

We are looking for a Product Owner to join our team of around 1,700 people worldwide and help us shape the next generation of internal platforms supporting the traveller’s journey.

What You Will Do

You will play a key role in shaping the technology that supports our customer care and operations teams. Your goal will be to build tools that simplify daily work, improve efficiency, and contribute to a smoother experience for our travellers.

Why It Might Be a Fit

This role requires strong ownership, structured thinking, and the ability to translate complex operational needs into clear, actionable product requirements.

Requirements

• Around 5 years of experience in product ownership, product delivery, business analysis, or similar roles
• Experience working on internal tools, back-office platforms, case management systems, operational platforms, or B2B/SaaS products
• Strong discovery skills, including process mapping, requirement gathering, and workflow analysis
• Hands-on experience or solid understanding of AI and automation topics, such as GenAI, LLMs, workflow automation, or intelligent tooling
• Ability to balance structured product thinking with pragmatic execution
• Strong user-centric mindset, with empathy for internal users and operational teams
• Ability to structure complex problems and turn them into clear, actionable product requirements
• Excellent communication and stakeholder management skills
• Fluency in English, both spoken and written

Benefits

• Shorter working week (36h as full time), with a half working day on Fridays
• Flexible start and end of the working day
• Inclusive, friendly, and international environment
• Opportunity to work on AI-driven products with real business impact
• Contribution to improving the experience of both internal teams and millions of travellers