Customer Success Manager

Role Overview

As a Customer Success Manager, you will work closely with clients post-implementation to drive the utilization of LexisNexis Risk Solutions products, ensuring positive business outcomes and maximizing ROI.

What You Will Do

Engage with clients, optimize client contacts, resolve service delivery or quality issues, collaborate with product teams, and identify enhancements to production.

Why It Might Be a Fit

You will thrive in a collaborative, fast-paced environment where your ability to solve problems and drive positive business outcomes makes a real impact for clients around the world.

Requirements

• 3–5 years of industry experience
• Advanced consultative skills
• Strong client service orientation
• Innovative mindset
• Strong organizational and project management skills
• Advanced oral and written communication skills
• Advanced analytical and problem-solving skills
• Ability to build relationships and collaborate with internal and external clients
• Results-oriented with strong time management and multitasking abilities
• Self-motivated, able to prioritize and handle multiple requests concurrently
• Team player with the ability to solicit input, deal with conflict, and work well under pressure
• Positive attitude, sense of purpose, drive, motivation, coachability, competitiveness, curiosity, accountability, and integrity

Benefits

• U.S. National Base Pay Range: $65,600 – $109,200
• Total Target Cash Range: $100,900 – $168,200
• Geographic differentials may apply in some locations to better reflect local market rates.
• Country specific benefits
• Fair and accessible hiring process
• Equal opportunity employer

Tagged as: Project Management