Role Overview
The Customer Experience Specialist assists customers over the telephone in a professional and courteous manner, adhering to the service standards set by the Customer Experience Department. This position is eligible for a hybrid work schedule after completing onsite training for the first 90 days.
What You Will Do
Accurately, efficiently and professionally answer customer inquiries via the telephone, provide the highest level of customer service, and perform account maintenance.
Why It Might Be a Fit
Ability to handle complex situations, demonstrate de-escalating skills, and provide courteous, efficient, personalized service to each customer.
Requirements
- At least two years of tele-services/customer service experience
- Familiarity with Bank products, services, and regulations, in particular CRA and other Fair Lending laws
- One to two years of banking experience and training
Benefits
- Medical, dental, and vision coverage
- 401K with Employer Match
- Pension Plan
- Employer-paid life and disability insurance
- HSA option
- FSA option
- Employee Assistance Program (EAP)
- Telehealth and wellness resources
- Supplemental insurance options
- Pet insurance and legal plan benefits
- Paid Time Off (PTO)
To apply for this job please visit libertybank.wd503.myworkdayjobs.com.
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