Customer Success Manager

Role Overview

The Customer Success Manager will be part of the Product and Implementation team, responsible for implementing partnerships with educational institutions, developing key skills for the company’s growth, and ensuring large-scale success. The role requires a fine knowledge of the terrain, setting up, training, following up, and retaining a portfolio of educational institutions on the company’s 3 product offers.

What You Will Do

The Customer Success Manager will be responsible for implementing the partnership established with a local authority, following metrics to pilot large-scale deployment, and identifying areas of opportunity or risk. They will also be involved in marketing and product strategy, developing a real understanding and product recall.

Why It Might Be a Fit

The company is looking for a Top 5 business school graduate or someone with 2-3 years of experience, ideally in challenging environments that push for excellence. The ideal candidate will have excellent analytical spirit, project management skills, good listening and relational skills, and an appetite for the education sector and/or new technologies.

Requirements

• Top 5 business school graduate or 2-3 years of experience
• Excellent analytical spirit and project management skills
• Good listening and relational skills
• Appetite for the education sector and/or new technologies

Benefits

• Salary according to experience
• Weekly training sessions
• Shared breakfasts twice a week
• Friday afterworks
• Two annual evening events in exceptional locations