Inside Sales Representative

Role Overview

The Inside Sales Representative (ISR) supports the growth and retention of Service Product revenue across EMEA for the Chemical Analysis Division (CAD) Service organization. This role serves as a key liaison between customers, Service Sales Representatives, Product Sales, Customer Service, Service Marketing, and internal operational teams to ensure a seamless customer experience throughout the service sales lifecycle.

What You Will Do

The ISR provides commercial and administrative support for service agreements, quotations, renewals, contract management, and sales operations activities. This role helps drive customer retention, contract conversion, and service contract penetration by coordinating sales processes, resolving customer inquiries, maintaining accurate customer information, and supporting the execution of strategic service sales initiatives.

Why It Might Be a Fit

Success in this position requires strong organizational skills, attention to detail, customer focus, and the ability to manage multiple priorities while partnering effectively with cross-functional teams.

Requirements

• Bachelor’s degree in Business, Marketing, Life Sciences, Engineering, or related field
• 2+ years of experience in sales support, inside sales, customer service, account coordination, contract administration, or related commercial roles
• Experience supporting service agreements, renewals, quotations, or recurring revenue business models
• Experience working in a matrix environment and collaborating across multiple business functions
• Familiarity with CRM systems, preferably Salesforce.com
• Experience with contract administration, commercial documentation, and customer support processes

Benefits

• Competitive salary
• Equity
• Healthcare
• PTO
• Retirement
• Learning budget
• Parental leave
• Wellness
• Visa/relocation
• Remote flexibility
• Stipends
• Bonus/commission
• Paid holidays