Strategic Customer Success Manager

Role Overview

We’re seeking a dynamic Strategic Customer Success Manager to partner with our most strategic Fortune 100 customers and help them achieve their Talent and Workforce goals using the Lifted platform.

What You Will Do

Serve as the primary, trusted advisor to our largest and most complex Fortune 100 customers, managing multi-faceted contingent workforce programs and delivering white-glove, high-touch support.

Why It Might Be a Fit

This role is ideal for a strategic thinker with a proven track record managing large, complex enterprise relationships, driving proactive growth, and delivering executive-level value.

Requirements

• 7+ years of experience in Customer Success Management with direct ownership of revenue retention targets for large, complex Fortune 100 enterprise accounts
• Experience managing complex, multi-service accounts (e.g., AOR, EOR, Staff Augmentation, Managed Services)
• Experience with consumption-based business models; background in HR tech, Talent Acquisition, Staffing, or VMS/MSP industries a plus
• Proven track record of exceeding revenue retention and growth KPIs (targets, referrals, forecast accuracy) with strong commercial and business acumen
• Skilled at proactively generating net-new account growth, not just responding to inbound requests
• Strong consultative and discovery skills, with the ability to translate findings into compelling, executive-ready value communication
• Excellent executive presence; experience leading business reviews and QBRs across all levels of a customer organization, including senior executives
• Comfort with data-driven storytelling and leveraging data to provide effective recommendations
• Highly organized, with strong project and time management skills across multiple concurrent, complex engagements
• Strong sense of ownership, bias for action, and resilience — you are scrappy, will roll up your sleeves, and can make things happen

Benefits

• Comprehensive medical coverage for you and your family
• Unlimited PTO
• 401(k) plan with matching
• 12 weeks of paid parental leave