Head of Customer Success (f/m/x)

Role Overview

The Head of Customer Success is a pivotal leadership role responsible for ensuring customer satisfaction, retention, and growth within a startup company. This position involves developing and executing strategies to drive customer success, managing a team of Customer Success Managers (CSMs), and collaborating cross-functionally to enhance the overall customer experience.

What You Will Do

Develop and execute a comprehensive customer success strategy, train and manage a team of CSMs, build and maintain strong relationships with key customers, and ensure timely and effective resolution of customer issues.

Why It Might Be a Fit

The ideal candidate has a proven track record of driving customer satisfaction and retention, strong leadership and team management skills, and a customer-centric mindset.

Requirements

• Bachelor’s degree in business, marketing, or a related field (Master’s degree preferred)
• 5+ years of experience in customer success, account management, Technical Sales, or a related role
• Strong leadership and team management skills
• Excellent communication, negotiation, and interpersonal skills
• Strategic thinker with the ability to develop and execute customer success initiatives
• Familiarity with customer success software and tools
• Empathy and a customer-centric mindset
• Adaptability and the ability to thrive in a fast-paced startup environment

Benefits

• Flexible working hours and hybrid work model
• Opportunity to create a product that can improve business processes and lives across the globe
• Empowerment to drive own career development
• Collaborative and learning environment
• Office located in the centre of Berlin Kreuzberg with free fruit, nuts and drinks
• Potential to participate in the employee stock option program
• Urban Sports membership and BVG subsidy, corporate pension program
• Diverse and vibrant international environment of 30+ different nationalities