Customer Success Manager

Role Overview

LogRocket is a software company that aims to make every experience on the web as perfect as possible. The Customer Success Manager will own the relationship, adoption, and success for a book of customers, from onboarding through to renewal.

What You Will Do

The CSM will consult with customers to understand their business, product, and application goals and confirm value delivery/ROI. They will also be responsible for successfully onboarding new customers, proactively monitoring and taking action to ensure broad team feature usage, positive health scores, and demonstrated value.

Why It Might Be a Fit

The ideal candidate will have 1-2+ years of experience in product management and/or data analytics, experience with customer support, and strong organizational and communication skills. They will also be able to work cross-departmentally and have a proven track record of managing successful cross-functional programs.

Requirements

• 1-2+ years experience in product management and/or data analytics role
• Experience with customer support, technical customer support, or solution engineering desired
• Experience in building and/or supporting customer retention, churn, and upsells
• Ability to work with key champions, build relationships and uncover potential areas of expansion
• Self-learner and self-starter, able to become a product expert and customer advocate
• Strong organizational skills and detail-oriented skills needed
• Excellent written and verbal skills (you will be leading calls with Executives and other key stakeholders)
• Demonstrated ability to communicate both technical and business concepts
• Drive long-term customer adoption through scalable onboarding with multiple departments and use cases
• Proven track record of managing successful cross-functional programs that drive customer success
• Ability to work cross-departmentally with internal teams such as sales, product, and support
• Technology industry experience preferred
• Love for start-ups is a must!

Benefits

• Extensive health, dental, vision benefits
• 401k and commuter benefits
• Open vacation policy
• Three months of fully-paid parental leave
• Generous stock options
• Regular team outings and activities
• Flexible working hours and location
• Monthly employee gifts
• Catered lunches and a fully stocked kitchen

Tagged as: Data Analysis