Sales Operations Analyst (Fixed-Term Contract)

Role Overview

The Sales Operations Analyst will be responsible for managing Annual Price Increase (API) queries, maintaining accurate records of customer interactions, and ensuring compliance with data security and confidentiality requirements. The role requires collaboration with colleagues across Sales Operations, Pricing, and Customer Support to deliver consistent service. The ideal candidate will have 1-2 years of experience in Sales Operations, Customer Support, Pricing Operations, or a similar operational role, with strong Microsoft Excel and Microsoft 365 skills.

What You Will Do

The Sales Operations Analyst will receive and assess customer enquiries, log and handle requests, identify the nature of each enquiry, and route non-simulation requests to the appropriate Account Manager. The role also involves reviewing incoming requests to ensure they meet defined eligibility and validation criteria, capturing customer information, and producing customer-specific pricing impact analyses.

Why It Might Be a Fit

The ideal candidate will have strong attention to detail, good prioritization skills, and the ability to communicate effectively. The role requires a collaborative approach, a dedication to delivering high-quality customer service, and a willingness to learn, adapt, and continuously improve processes.

Requirements

• 1–2 years of experience in Sales Operations, Customer Support, Pricing Operations or a similar operational role
• Experience using Salesforce or a comparable CRM platform
• Strong Microsoft Excel and Microsoft 365 skills
• Good attention to detail with the ability to prioritize
• Strong written and verbal communication skills

Benefits

• Healthcare
• Retirement planning
• Paid volunteering days
• Wellbeing initiatives