Customer Experience Executive

Role Overview

Join a customer-facing team at LSH Auto, a leading UK premium automotive retailer, to shape each customer’s experience and support long-term relationships.

What You Will Do

Handle inbound customer enquiries, book service appointments, maintain accurate customer records, and work toward individual and team KPIs while delivering excellent customer service.

Why It Might Be a Fit

The role is well-suited to someone who enjoys speaking with customers, staying organised in a fast-paced environment, and contributing to both service quality and commercial performance.

Requirements

• 1+ year of experience in a contact centre or similar customer service environment
• Experience using standard PC-based booking tools
• Experience working to KPIs while maintaining service quality
• Experience building rapport with customers over the telephone
• Eligible to work in the United Kingdom

Benefits

• A range of Mercedes Benz training and leadership programmes
• Refer a friend scheme – up to £1000
• Funded ongoing training and development
• Platinum Plus Rewards Scheme
• Colleague Car Purchase Scheme
• Eye care Vouchers
• Life Assurance (4 x annual salary)
• 31 days holiday (including bank holidays), rising to 38 days with length of service
• Wellbeing Support
• Company Pension
• On site gym