Customer Success Manager, Industrials

Role Overview

Lumafield is looking for a Customer Success Manager to partner with customers, champion their needs internally, and manage accounts to achieve business outcomes and revenue growth.

What You Will Do

Own the relationships, revenue, contracts, and outcomes associated with your accounts, partner with customers to identify opportunities, and manage delivery and adoption of Lumafield’s technical solutions.

Why It Might Be a Fit

The ideal candidate has 10+ years of experience in engineering or manufacturing, client-facing experience, and a passion for Lean, process improvement, and quality. Excellent communication skills and business exposure are also required.

Requirements

• B.S. degree in Engineering
• 10+ years of working experience
• Technical experience in engineering or manufacturing
• Client-facing experience
• Passion for Lean, process improvement, quality, and bringing technology into manufacturing
• Excellent verbal and written communication
• Commercial business exposure and interest
• Ability to independently create and deliver executive level presentations

Benefits

• Competitive cash compensation
• Equity compensation
• Health & wellness stipend
• 401k
• Parental leave
• Flexible PTO
• Commuter benefits
• Company-wide events